Contact Center Representative

Receives members by telephone (may provide in-person support to our branches.) Serves as a primary source of information on membership eligibility requirements, membership services and benefits, and all depository and lending services via telephone and/or Internet. Establishes membership on all related savings products and services, attempting to maximize the number of service relationships the member has with the credit union. REQUIRED: Must have a broad knowledge of financial products and services, and the ability to communicate effectively with members. Strong analytical and cross-servicing skills a must. Good organizational skills. Ability to effectively problem solve member issues and make sound loan decisions. Excellent telephone and people skills required. Flexibility to rotate and fill in at other departments when needed. Must have strong oral and written communication skills. Must have knowledge of PC Windows-based programs. Bilingual in Spanish preferred, but not required.


If you are interested in joining our team, please email your resume and cover letter* to us at hrd@smcu.org. You may also click here to print an application*. Completed applications may be dropped off at any of our branches. Click here for branch locations.

*In order to be considered, the cover letter and/or application must specify the position of interest (must be a currently posted position).